Shipping policy

Shipping Policy

At P Secret Organic Hair Oil, we aim to deliver your order safely and as quickly as possible. Please review the following shipping terms before placing your order.

1. Delivery Locations

We currently deliver orders across Pakistan through reliable courier services.

Delivery availability may vary depending on the customer's location and courier coverage.

2. Shipping Charges

A standard shipping charge of Rs. 300 applies to orders.

Shipping charges must be paid in advance before the order is dispatched.

The applicable shipping charge will be communicated or displayed during the ordering process.

3. Order Processing

Orders are normally processed within 1–2 business days after order confirmation and receipt of any required advance payment.

Orders placed on weekends or public holidays may be processed on the next business day.

4. Delivery Time

Estimated delivery time is generally 2–5 business days after dispatch.

Delivery times may vary depending on:

  • Customer's location

  • Courier service availability

  • Weather conditions

  • Public holidays

  • Unforeseen logistical delays

Remote areas may require additional delivery time.

5. Order Confirmation

After placing an order, our team may contact you by phone or message to confirm your order and delivery details.

Please provide an active phone number so our courier or customer support team can contact you when necessary.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Active phone number

We are not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or unreachable customer information.

Any additional shipping charges resulting from an incorrect address or re-delivery may be charged to the customer.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, unreachable, refuses the parcel, or provides incorrect information, the courier may return the parcel to us.

If the customer requests the order to be ship